Have you heard the huge news? Just a few days ago, NexBank Partnered with Dallas Neighborhood Homes. Their goal in partnering? To expand affordable homeownership in Southern Dallas! Dallas Neighborhood Homes is a non-profit mortgage servicing provider that works with Habitat for Humanity in providing low-income families with housing throughout Dallas. NexBank decided to jump on the bandwagon and contribute $50 million in loans to support the expansion of the program over the next five years. In addition to Nexbank offering mortgage-lending capital, they are also offering homeowners $2,000 in closing costs per loan. They are wanted to give back to Dallas, Texas and this is a very generous way in which to do so.
Nexbank offers financial services to corporate, institutional and individual customers. The chairman of Nexbank is James Dondero, and Nexbank is located right in the heart of Dallas, Texas. It is the 16th largest bank in the state of Texas, and the 266th largest bank in the nation. Nexbank was established in 1934 and has grown to nearly ninety employees since it’s establishment.
The unique attribute of Nexbank is that is an online banking service. Pretty much everything that you can walk into a bank and do, you can do through Nexbank right online. It offers personal checking accounts, savings accounts, mortgages, and mobile banking along with many other financial services. They partnered with Dallas Neighborhood Homes to try and give back to the community in which they were established in. They have a highly advanced trained staff that is knowledgeable and that also cares about the well-being of their customers and clients. In large banking cooperations that is often difficult to come across.
The internet has become the great equalizer when it comes to the employee – business relationship. Now with the click of a button a customer can go online and leave a potentially damaging review that could smear the reputation of a hard working business, even if it’s untrue. As an entrepreneur your goal in the industry is to build a reputation. How do you respond when that gets threatened? There are a host of ways to respond, but this advice rings particularly true and effective.
When it comes to dealing with an online war of words your best bet, as a business, is to simply stay uninvolved. To succeed in a war of words you are better off taking the high road, avoiding the mud slinging, and focusing on your message and those that matter to you, namely the ones who can attest to your character. So when you see that first bad review pop up don’t respond to it with fire. Take a deep breath and follow the advice we are about to give.
The first thing that you’ll want to focus on are the customers that have, thus far, been happy with your business. Make assurances that your work will continue as it always have and that your high quality of service won’t change despite the difficult situation that you appear to have been put in. From there you can go ahead and show yourself to be as valuable as your work clearly demonstrates.
Finally you’ll want to keep your eyes down and stay focused on what it means to be an entrepreneur. Seek advice from loved ones or people whose opinion your cherish but otherwise stick to your job. You can also seek reputation rehabilitation through companies like searchcleanup.com as they’ll help remove negative reviews and get rid of the false gossip from your search results. From there you’ll just have to keep plugging away, offering your customers what they need.