As one of the largest inmate communications and security companies in the nation, it is not uncommon for Securus to receive weekly correspondence regarding their staff and services. What is unusual is the large amount of positive emails that the company receives weekly. CEO and President of Securus Technologies, Rick Smith, states that Securus receives much praise for their voice recognition software. Voice recognition has been key for many investigators in recording and cross referencing voices that have been caught talking to more than one person either incarcerated or on incoming calls. This service has helped investigators track phone calls, preventing crime and catching evidence on record.
Also generating many good emails is the positive customer service that Securus representatives are trained to deliver. The customer service representatives have been delivering facility, personal, and police requests with prompt discretion. Securus works closely to provide the law enforcement officials with materials needed for prosecution of wrongdoings. President and CEO of Securus, Rick Smith, has offered tours to clients and competitors of the new state of the art call center that now houses the Securus Technologies headquarters in Dallas,Texas. Securus specializes in: emergency response, incident management, investigation, information management, biometric analysis, and inmate self service. To read more about Securus Technologies and these customer comments, please click here.