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Roberto Santiago and the Telephone Industry in Brazil

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Roberto Santiago is a politician, a businessman, and a trade unionist closely associated with (Social Democratic Party) PSD of Sao Paulo. He was born in Sao Paulo, Brazil, in 1958. He is Sao Paulo’s federal deputy through PSD and serves at the General Union of Workers (UGT) as the vice president.

The Challenges in the Telephone Industry

On March 2014, UGT and Proteste (Brazilian Association of Consumer Protection) came together and protested against poor telephone services in Brazil. During the march, the president of the UGT, Ricardo Pata told the demonstrators they won’t accept to pay high prices for the poor services they are receiving. He viewed this as theft on telephone consumers. He said regulatory framework is critical in bringing rules to the sector. This demonstration took place at the House of Representatives in Brazil’s capital, Brasilia. It brought together UGT and PROTESTE Association of consumers. Demonstrators carried posters and fliers with challenges faced by telephone users in Brazil. Know more about Roberto Santiago at Wikipedia.org

The demonstrators demanded quality services, deferment of sale or acquisition of providers with the most complaints, strict supervision and punishment of these industry players, transparent invoices, decreasing prices of basic plans, and involvement of workers in making decisions at Anatel (Brazilian National Telecommunications Agency). Roberto Santiago said they are going to bring change to the sector by an agreement or law. He added that it is unrealistic to have 264 million mobile phone users when the existing infrastructure cannot handle more than 100 million subscribers. He said the situation is leading to benefits for some people at the expense of consumers.

Maria InĂªs Dolci, Proteste’s institutional coordinator noted that the telephone sector is a leader in consumer complaint. She added that since privation of the sector, Proteste has received many complaints in reference to the quality of services and a number of flaws. Consumers have filed a dispute against operators because of poor 3G internet services. On 12 March 2014, an agreement was signed between Roberto Santiago and Henrique Alves, the president of the House of Representatives. The agreement was signed to defend consumers from telephone companies.

They made a promise together with officials of both UGT and Proteste to come up with a law that will address challenges experienced by consumers. Some of the areas the law will focus on are the quality of services provided by mobile service providers, internet speed, and management of Anatel. Santiago said they are going to come up with a proposal to address consumer rights. He also promised a meeting with other players in the industry to develop this project. He said consumers should not pay for the services they don’t receive. Read more articles on exame.com